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TUITION REFUND POLICY FOR STUDENTS

A student may be entitled to a refund of tuition fees in the event that:

The student provides written notice to the institution that he or she is withdrawing from the program; or

The institution provides written notice to the student advising that the student has been dismissed from the program.

The written notice of withdrawal or dismissal may be delivered in person, email or registered or certified mail that provided that a receipt or other verification is available that indicates the date on which the notice is delivered.

The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

31 (1) A certified institution must refund the tuition for a program of instruction and all related fees paid by a student or a person on behalf of a student enrolled in an approved program of instruction, if both of the following apply: (a) the student is enrolled in the program of instruction without having met the admission requirements for the program; (b) the student did not misrepresent the student's knowledge or skills when applying for admission. (2) If a student does not attend any of the first 30% of the hours of instruction, referred to in section 24 (4) (c), of an approved program of instruction, a certified institution may retain up to 50% of the tuition paid under the student enrolment contract. (3) Subsection (2) does not apply in relation to a program of instruction that is provided solely through distance education. Tuition refund compliance standards — withdrawal and dismissal from approved program of instruction 32 (1) If a certified institution receives a notice of withdrawal from a student more than 7 days after the effective contract date and at least 30 days before the start date referred to in section 24 (4) (d), the institution may retain up to 10% of the tuition due under the student enrolment contract, up to a maximum of $1 000. (2) If a certified institution receives a notice of withdrawal from a student more than 7 days after the effective contract date and less than 30 days before the start date referred to in section 24 (4) (d), the institution may retain up to 20% of the tuition due under the student enrolment contract, up to a maximum of $1 300. (3) If a certified institution receives a notice of withdrawal from a student (a) after the start date referred to in section 24 (4) (d) but before 11% of the hours of instruction, referred to in section 24 (4) (c), of the program of instruction have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract, or (b) after the start date referred to in section 24 (4) (d) and after 10% but before 30% of the hours of instruction, referred to in section 24 (4) (c), of the program of instruction have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract. (4) If a certified institution provides a notice of dismissal to a student and the date the certified institution delivers the notice to the student is (a) before 10% of the hours of instruction, referred to in section 24 (4) (c), of the program of instruction have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract, or (b) after 10% but before 30% of the hours of instruction, referred to in section 24 (4) (c), of the program of instruction have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract. (5) Subsections (3) and (4) do not apply in relation to a program of instruction that is provided solely through distance education. Tuition refund compliance standards — distance education 33 (1) In this section, "completed" means that a student has received an evaluation of the student's performance for a specific percentage of the hours of instruction, referred to in section 24 (4) (c), of a program of instruction. (2) If a certified institution provides a program of instruction solely through distance education and the certified institution receives a student's notice of withdrawal or the institution delivers a notice of dismissal to the student and (a) the student has completed up to 30% of the program of instruction, the institution may retain up to 30% of the tuition due under the student enrolment contract, or (b) the student has completed more than 30% but less than 50% of the program of instruction, the institution may retain up to 50% of the tuition due under the student enrolment contract. Fee refund compliance standards — withdrawal and dismissal from approved program of instruction 34 A certified institution must refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student. Fee and tuition refund payment compliance standards 35 A certified institution must refund tuition or fees under this Division, as applicable, to a student, or a person who paid the tuition or fees on behalf of a student, (a) within 30 days of the date the institution receives a student's notice of withdrawal, (b) within 30 days of the date the institution provides a notice of dismissal to the student, (c) within 30 days of the date that the registrar provides notice to the institution that the institution is not complying with section 30 (3) (c) [tuition refund policy compliance standards] or 31 (1) [tuition and fee refund compliance standards], and (d) within 30 days after the first 30% of the hours of instruction, if section 31 (2) applies. Tuition refund compliance standards — special rules for international students 36 (1) Subject to subsection (2), if a student delivers a copy of a refusal of a study permit to a certified institution, the following sections apply as if the copy of the refusal were a notice of withdrawal: (a) section 30 (3) (a) and (b); (b) section 32 (1) to (3); (c) section 34; (d) section 35. (2) Subsection (1) does not apply (a) if an international student requests an additional letter of acceptance for the same program of instruction that was the subject of the refusal of a study permit, or (b) in relation to a program of instruction that is provided solely through distance education.